You seldom get a second chance when it comes to attracting and retaining customers in today’s competitive environment. Service companies are moving into the digital age by adapting their processes and creating an unrivaled customer experience.
A rich flow of available data makes it possible to adapt and and create a seamless and user-friendly customer experience, while at the same time delivering it through an efficient internal process.
Reach consultants have been at the center of service operations transformation journeys for over 15 years and can support with both defining the way forward as well as support with implementation and talent acquisition.
Example of recent assignments in this area include customer journey design, digitalization and process improvement, field operations efficiency and executive search for senior leaders and experts.
See below for specific examples of recent assignments.